SACWIS Knowledge Base - Question: If a Supervisor Declines a Case for Re-Work, will a Tickler Appear on the Worker's Screen?

Question: If a Supervisor Declines a Case for Re-Work, will a Tickler Appear on the Worker's Screen?

Details: Category: Questions/Hints/Tips; Published on Thursday, 09 February 2012 18:57; Hits: 992

Question: A caseworker sends a case plan to their supervisor for approval. If the supervisor sends it back by choosing Declined for Re-Work, will a tickler appear on the worker's screen?

Answer: A tickler will not appear on the worker's Home screen. However, when any work item is Declined for Re-Work, the system automatically sends an e-mail notification to the originator and all of the reviewers.