The attached Deployment Communication details the new Customer Care Center portal.
The Customer Care Center provides a new customer experience to support the DCY Children Services systems’ users. Features of the Customer Care Center include:
· Obtain technical assistance on the system they are using.
· Receive real-time assistance through Live Chat.
· Request changes to functionality and reports.
· Request training.
· Submit a ticket to the DCY Children Services Customer Support Team.
· View and generate a report of tickets submitted through the Customer Care Center.
· Access the Knowledge Base.
· View the status of a ticket and view historical tickets.