Customer Care Center Deployment Communication

Details

Category: Important Links and Help

Published on Monday, 05 February 2024 14:06

Written by Sara Cruse

Hits: 1567

Attachments:

DCY Update- Deployment Communication ROM Upgrade and MFA.pdf

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155 Kb

The attached Deployment Communication details the new Customer Care Center portal.

The Customer Care Center provides a new customer experience to support the DCY Children Services systems’ users. Features of the Customer Care Center include:

·       Obtain technical assistance on the system they are using. 

·       Receive real-time assistance through Live Chat.  

·       Request changes to functionality and reports. 

·       Request training. 

·       Submit a ticket to the DCY Children Services Customer Support Team. 

·       View and generate a report of tickets submitted through the Customer Care Center.

·       Access the Knowledge Base.  

·       View the status of a ticket and view historical tickets.

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