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Customer Care Center

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Category: Important Links and Help
Published on Wednesday, 14 February 2024 09:57
Written by Sara Cruse
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Download this file (Customer Care Center User Guide.pdf)Customer Care Center User Guide.pdf[ ]1372 Kb
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The Customer Care Center (CCC) is a centralized hub for system users to request technical assistance for the functionalities that comprise the Ohio Department of Children and Youth’s Comprehensive Child Welfare Information Systems.  Using this system will eliminate the need for uploading documents needed for ticket submission and allow users the ability to view and obtain the status of their ticket(s).

 

Users of the CCC may:

  

·       Obtain technical assistance on the system they are using. 

·       Receive real-time assistance through Live Chat.  

·       Submit a ticket to the DCY Children Services Customer Support to inquire about:

o   Data requests/Data sharing agreements

o   Training

o   Changes to functionality or reports

o   Access to new systems

·       View and generate a report of tickets submitted to the DCY Children Services Customer Support team. 

·       Access the Knowledge Base.

 

Please continue to follow your agency's internal procedure for the submission of tickets and requests to the State.

 

https://odjfs2.my.site.com/CustomerCareCenter