Adding an Authentication Number (TCN) to a Person Profile

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Published on Wednesday, 31 January 2024 14:46

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This article provides instruction on how to add a TCN Authentication number to a Person Profile for RAPBACK purposes. The article also provides information about business rules for Authentication Numbers (TCNs).

Troubleshooting the AG Portal Connection:

There are typically two issues at play if you cannot connect to the AG Portal while validating a TCN.

1. The AG Portal is temporarily down.

2. Your computer may block pop-ups, meaning that it cannot connect to the Webportal.  To correct this, you will need to turn off your computer’s pop-up blocker to allow the connection. 

Using Google Chrome:

1.    Click the Chrome menu button. Note: The button is on the upper-right of the browser and is indicated by three dots.

2.    Select Settings.

3.    Under Privacy and security, click Site settings.

4.    Click Pop-ups and redirects.

5.    Click Sites can send pop-ups and use redirects.

Using Safari:

1.    Open a Safari browser window.

2.    Select the “Safari” menu, and then select “Preferences” from the drop down menu. 

3.    The preference pane will open and then select “Security” on the top row.

4.    Uncheck the checkbox "Block pop-up windows". 

5.    Close the Preferences window.

Using Microsoft Edge^®:

1. Click the Settings and More ••• button on the upper-right side of the browser.
2. Click Settings.
3. Click Cookies and Site Permissions.
4. Select Pop-ups and redirects and switch to toggle it between Off and On.

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